The brief
What Atlas Health Group needed — and how we approached it
Patients were struggling to find appointment information and billing details, generating a steady stream of support calls. We ran usability studies, restructured the information architecture, and delivered a new design system that engineering implemented incrementally without disrupting service.
The results
What changed after launch
−54%
Navigation-related tickets
+38%
Task completion rate
82 / 100
System usability score
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